El Caribe Downunder Terms and Conditions
The Caribbean Secret and Royalty Entertainment
20 July 2021
Terms and Conditions of ticket purchase
The Caribbean Secret (ABN 516 294 313 28) and Royalty Entertainment (ACN 78 747 856 943) (“the Hosts”) provide sale and distribution of tickets for the Event.
We encourage you to read all the Terms and Conditions carefully before purchasing your tickets. By purchasing your tickets from the Hosts, you agree, and are bound by these Terms and Conditions. These Terms and Conditions will apply to both the original purchaser, and any subsequent ticket holders.
The Hosts may vary the Terms and Conditions at any time by updating them on the website you purchased your tickets through. Variations will only apply to tickets purchased after the date of updated Terms and Conditions being made public
Without limiting other remedies, the Hosts may suspend, terminate, or void any tickets purchased where the ticket holder is acting inconsistently with the Termes and Conditions.
All tickets purchased are non-refundable, unless stated otherwise.
The Hosts reserve the right to alter the date prior to the Event. Entitlements for a refund will be determined by the Hosts.
If the Event is cancelled or rescheduled, all liability is limited to the amount of which the ticket was purchased (this excludes any fees or charges). Proof of purchase will be required for any refunds, including full valid credit card details use to purchase tickets. Unless required by Australian Consumer Law, the Hosts will not be liable for any other losses incurred by you as a result of the cancellation or rescheduling, including travel and accommodation expenses.
The Event may be rescheduled due to weather, this is out of our control, and we will make all endeavours to notify ticket holders with within a reasonable time. Should this happen, your ticket will remain valid for the new rescheduled date.
Tickets will be provided electronically and are the responsibility of the Purchaser. Copy of tickets will be required to enter the Event and the Hosts reserve the right to request individual’s identification and/or proof of purchase.
We encourage you to carefully consider the refund and cancellation polices for travel, accommodation and other goods and service providers that you may book for the Event.
Conditions of entry
You will be denied entry to the Event if:
- you are under the age of 18, or unable to provide identification confirming your age;
- under the influence of illicit drugs;
- unduly intoxicated;
- rude to staff member and/or uncooperative with our staff; and
- adversely affecting the enjoyment of the Event by others.
In the event that you are denied entry you will not be offered a refund or any compensation.
If you arrive late, you will not be permitted to participated in the Event and will forfeit your ticket.
You are permitted to take photos and videos of the Event, unless directed otherwise. We encourage you to tag our social media handles in any photos and videos posted. All tagged social media pictures and/videos may be reshared on our official social media pages. We may from time to time take pictures and/or videos for the purpose of sharing to our social media pages and/or websites. Please notify our staff if you don’t wish to appear in these photos and/or films.
You may be required to submit a search of your person and/or possessions before entering the Event.
COVID-19 specific conditions of entry
You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the Venue may be affected, resulting in the Hosts being required to or deciding to cancel or postpone the Event; and/or reduce the number of persons who may attend the Event. In the event this occurs we will notify ticket holders and make alternative arrangements immediately.
You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the event, either you, or any other members of your group are feeling unwell or are subject to a self-quarantine or self-isolation period, you agree not to attend the event. If you do attend the event, you agree to assume all risk associated with COVID-19
Resale of tickets
Upon purchase the ticket holder takes responsibility for the ticket. You may resell and/or gift your ticket to other individuals. All ticket holders will be subject to the terms and conditions upon entering the Event, and we reserve the right to refuse entry as mentioned above.
Delivery of tickets
Tickets will be delivered electronically to your selected email address. You are responsible for your tickets.
Tickets will be required to be presented for entry to the Event. Failure to provide ticket when requested will result in refusal of entry and forfeit of ticket.
These Terms and Conditions shall be governed by the laws of the State of Queensland, Australia, and come with the Australian Consumer Law guarantees provided by the Australian Consumer Law.
Hosts Contact Details
THE CARIBBEAN SECRET
ABN: 516 294 313 28
PHONE: 0450 920 984
ACN: 78 747 856 943
PHONE: 0450 920 984